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system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
information about how Yahoo! uses this information.
We will strictly protect private information from getting into 3rd party. Our store will not release any personal information to a 3rd party, regardless who they are.
Warranty and Return Policy
Limited 1 year parts and labor warranty on new systems and 30 days on
cpu's. Pull, used, or refurbished components/items are covered by 60 day
warranty. Merchandise must be free of any physical damage in order to
receive service or repair under warranty. In order to receive full
refund, merchandise must be returned in orginal packages without misuse,
abuse, defacing, with all manual, cables, cd and disks, and received by
Nova within 21 days from the invoice date. Shipment damage(s) or
misconfiguration, wrong parts, must be reported within 24 hours after delivery
by phone 206-600-2939, fax 1-206-600-2939 , email RMA request form
A belated return request might require Late RMA request form
include invoice/order number and a brief description on the reason of
returning . For all merchandise returned after 21 days from the invoice
date, Nova reserves the right to repair or replace the merchandise and/or
charge a restock fee for the returned merchandise.
No refund on all-sale-final, price depreciable, seasonal items
Due to fast depreciation Items such as CPUs, vintage and new designer
handbags, costumes, discontinued and out-of-stock limited qty
Items..etc...including special orders which carry 29% restock we regretably no longer honor
the 21 day full refund on these items. Due to health concerns all used
personal using items such as combs, brushes, costumes, underwear, bras,
etc.. will not be returnable unless the boxes were sealed and not open.
Sales on these items are final. We will honor replace/repair it if
found defective or upgrade if found incompatible. The
repair/replacement-upgrade-only warranty covers 1 full year from the day of purchase VOIDED
if misuse, negligence or abuse*. In the event a refund must be made, we
will refund the current market price, not the original price.
Incomplete or late return is subject to restocking charge. Shipping and handling
fee is NOT refundable. Merchandises paid by credit cards beyond 21 days
trial are absolutely NOT back-chargeable.
If the product is found defective** you must contact us with your
INVOICE NUMBER Via CLICK RMA request
please include invoice/order number and
a brief description on the reason of returning or phone 206-600-2939,
or fax 1-206-600-2939 to obtain a 2-week valid RMA (Returned Merchandise
Authorization) number before sending back***. Package without a valid
RMA # will be refused. Please also include your invoice copy and a brief
description of your problem and your request.
We will replace/repair and return the package to your requested
address. Sorry no cross shipment is allowed. Shipping to Nova is customer's
responsibility unless you pay for onsite warranty contract with us. Under
a valid warranty we will pay ground shipping back only. Any request for
faster return must be paid by user. Nova will not pay shipping for
items that are NOT WARRANTY.
* Warranty is void if user(s) tampers with labels, defacing, physically
altering, or obtaining unauthorized service to Nova products, CPU
overclocking, misconnecting a storage drive, short-circuiting a power supply
such as setting at 220V, misconnecting an I/O port such as pluging a
serial RS232 cable into the USB port, non-protective packaging, return
without shipment loss/damage insurance.
** If the product is not defective, and the damage(s) comes from abuse
or misuse, or simply was mistakenly found defective due to your
ignorance, we will bill you a small non-warranty service fee approximately
$10-$40 including shipping back fee.
*** Cancellation of a credit card order after 10:00pm Central S. Time
on the very day you ordered is subject to credit card batch penalty (5%)
and/or delay in refund. Restock fees, in addition to shipping handling
cost, may apply for cancellation after shipment.
Please Note that Scratches, dents, adhesive marks and overall external
appearance on refurbished products are deemed not to be defects in
workmanship or materials and are not covered under the warranty