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Warranty and Return Policy

Limited 1 year parts and labor warranty on new systems and 30 days on cpu's. Pull, used, or refurbished components/items are covered by 60 day warranty. Merchandise must be free of any physical damage in order to receive service or repair under warranty. In order to receive full refund, merchandise must be returned in orginal packages without misuse, abuse, defacing, with all manual, cables, cd and disks, and received by Nova within 21 days from the invoice date. Shipment damage(s) or misconfiguration, wrong parts, must be reported within 24 hours after delivery by phone 206-600-2939, fax 1-206-600-2939 , email RMA request form A belated return request might require Late RMA request form please include invoice/order number and a brief description on the reason of returning . For all merchandise returned after 21 days from the invoice date, Nova reserves the right to repair or replace the merchandise and/or charge a restock fee for the returned merchandise.

No refund on all-sale-final, price depreciable, seasonal items

Due to fast depreciation Items such as CPUs, vintage and new designer handbags, costumes, discontinued and out-of-stock limited qty Items..etc...including special orders which carry 29% restock we regretably no longer honor the 21 day full refund on these items. Due to health concerns all used personal using items such as combs, brushes, costumes, underwear, bras, etc.. will not be returnable unless the boxes were sealed and not open. Sales on these items are final. We will honor replace/repair it if found defective or upgrade if found incompatible. The repair/replacement-upgrade-only warranty covers 1 full year from the day of purchase VOIDED if misuse, negligence or abuse*. In the event a refund must be made, we will refund the current market price, not the original price. Incomplete or late return is subject to restocking charge. Shipping and handling fee is NOT refundable. Merchandises paid by credit cards beyond 21 days trial are absolutely NOT back-chargeable.

If the product is found defective** you must contact us with your INVOICE NUMBER Via CLICK RMA request please include invoice/order number and a brief description on the reason of returning or phone 206-600-2939, or fax 1-206-600-2939 to obtain a 2-week valid RMA (Returned Merchandise Authorization) number before sending back***. Package without a valid RMA # will be refused. Please also include your invoice copy and a brief description of your problem and your request.

We will replace/repair and return the package to your requested address. Sorry no cross shipment is allowed. Shipping to Nova is customer's responsibility unless you pay for onsite warranty contract with us. Under a valid warranty we will pay ground shipping back only. Any request for faster return must be paid by user. Nova will not pay shipping for items that are NOT WARRANTY.

* Warranty is void if user(s) tampers with labels, defacing, physically altering, or obtaining unauthorized service to Nova products, CPU overclocking, misconnecting a storage drive, short-circuiting a power supply such as setting at 220V, misconnecting an I/O port such as pluging a serial RS232 cable into the USB port, non-protective packaging, return without shipment loss/damage insurance.

** If the product is not defective, and the damage(s) comes from abuse or misuse, or simply was mistakenly found defective due to your ignorance, we will bill you a small non-warranty service fee approximately $10-$40 including shipping back fee. *** Cancellation of a credit card order after 10:00pm Central S. Time on the very day you ordered is subject to credit card batch penalty (5%) and/or delay in refund. Restock fees, in addition to shipping handling cost, may apply for cancellation after shipment.

Please Note that Scratches, dents, adhesive marks and overall external appearance on refurbished products are deemed not to be defects in workmanship or materials and are not covered under the warranty